- Please inform our crew if your pet is uncomfortable with dogs, people, loud noises,
certain areas of the
body being touched, or anything else you feel we should be aware of.
FIRST TIME CLIENT / FIRST TIME PET – REQUIRED APPOINTMENT DEPOSIT
POLICY
Lapka Pet Resort requires that all new clients and all first time pets for grooming and
bathing services pay a required deposit in order to reserve their appointment. The
deposit fee is as follows: $35 per Dog Bathing/Grooming, and $80 per Cat Grooming or
Private Appointment after hours. After scheduling the pet(s) first time service
appointment, all deposits must be paid within 24 hours (of scheduling an appointment)
in order to hold their reservation. Deposits not paid on time will forfeit their appointment
and they will unfortunately be canceled from the schedule. The deposit is refundable
after the service appointment occurs, or with over 48 hours notice of canceling the
appointment in advance. Be aware, if the service appointment cannot be completed due
to the pet’s behavior (lack of tolerating the process, under severe stress, showing too
much aggression to continue, or generally acting in an unsafe manner) or due to severe
coat condition and/or an owner declining the groom plan (for example, the owner
declining the service due to matting needing to be shaved), the deposit is
non-refundable.
GROOMING PICK-UP POLICY
Prompt pick up for your pet is strongly requested and appreciated.In turn, our grooming
pick-up policy is that we require our human clients to be on call, and ready to pick up
their pet promptly upon the conclusion of service and care. We will inform you directly
when it is time for pick-up. Pets left in our care for an extended period post pick-up
call, will incur a daycare fee of $7.00 for every 30 minutes for any pets in
our care over 30 min. after service completion. After 1 hour you will be charged a
full day boarding rate between $30-$50 depending on the size of your pet
WHO MAY DROP OFF / PICK UP YOUR PET FOR SERVICES
For the first grooming service appointment we do require the primary owner / pet
parent to attend the initial service consultation in person with the presiding Lapka
Pet Resorts groomer providing those services.
A coat and condition exam is performed at each check-in prior to starting services.
Moving forward, the primary owner / pet parent must also attend an in-persongrooming consultation regarding any future changes or requests to the pets
services or styling. Beyond the above circumstances, for routine “same as
usual” services for established clients, a designated authorized human (with verbal or
written permission from the primary owner) over 18, may drop-off or pick-up the pet. Be
aware, if another person is authorized to pick-up a pet, the pet owner must
provide them with payment for our services. The primary pet owner / pet parent
must also be the one completing and signing this Grooming Release Form
FLEA POLICY
Fleas are not only a nuisance to humans and their pets, but can cause medical
problems in pets including flea allergy dermatitis, tapeworms, hair loss, and secondary
skin irritations. To avoid flea contamination your pet will be checked upon arrival at our
facility. If fleas are found on your pet during the grooming process,
an automatic charge of $20.00 or more will incur for flea treatment shampoo and
facility sanitization. Maintaining your pet on a monthly flea preventative is necessary to
prevent issues with fleas on your pet, related skin issues, contracting tapeworms from
your pet ingesting fleas, and potential infestations to your home. Even strictly indoor
pets are at risk for catching fleas, we have seen examples from our clients.
PRICING DISCLOSURE
All price quotes are STARTING BASE RATES for dogs who were professionally groomed within 6 weeks, have no matting(except matted package), and tolerate the grooming process well. ADDITIONAL FEES APPLY pending behavior, coat condition, matting, additional time needed, additional products required, special-needs pets, sophisticated haircut styles, excessive shedding, any aggression, and if an assistant is needed to complete the service to properly
compensate the staff for additional time, salon products, and professional skill level required. Pending the above and unforeseen situations, the full price cannot be
determined until the service is completed. Sometimes the first appointment can cost a bit more if an “overhaul grooming” is required to remove matting (or impacted
undercoat), and extra time washing, blowing out and resetting a haircut pattern in overgrown hair especially if it has been more than 6 weeks since the last groom.
A $150 additional charge occurs to the client if their animal bites the Lapka Pet Resort
staff and it requires medical attention to help marginally compensate for treatment and
future loss of work due to the injury. Both De-matting and/or highly skilled Hand
Scissoring (for example, keeping a body coat trimmed over 1” long) fees are $1
per minute.
If your pet is showing extreme aggression we will require you to pick them up
from our facility when notifiedIf a groom cannot be completed due to the pet’s behavior the minimum fee of $35
per Dog Bathing/Grooming, and $80 per Cat Grooming or Private Appointment
after hours, will be charged, plus any service fees that were
performed (charged by time plus any handling and assistant fees).
MATTED PETS
If a comb cannot get through a pet's coat and gets stuck, this is matting. Pets that are
matted can have sores, skin irritation, or rashes underneath their matted coat. These
are conditions that cannot be seen or known until after the hair is shaved off. Lapka Pet
Resort is not responsible for any skin irritation or injuries that may be revealed by the
removal of the coat. If a pet’s hair is tangled or matted, and/or it has been over 8 weeks
since its last grooming, they are at greater risk of injury, stress and trauma. All
precautions will be taken. However, problems occasionally arise, during or after
grooming, such as nicks, clipper irritation, itchy skin, redness (even occurring later at
home after the groom), hot spots, cuts, sores, hematomas, injury, and mental or
physical stress. Areas of skin where the matting was shaved may look very irritated and
red well after the groom, but this result was necessary to remove the matting. Matting
can pull tight at the skin, and in order to remove it sometimes a short clipper blade must
be used. After removing it the blood rushes back to the skin and it can look like an
abrasion or rash hours or days after the actual grooming procedure.
These are repercussions of skin irritation from removing matting. It is very different from
a puncture wound or cut and no one intentionally tried to harm a pet. It is a fault of the
situation, not the groomer.
ADDITIONAL TERMS & CONDITIONS
Lapka Pet Resort employs extensive safety and sanitary precautions to ensure your
pets safety and health.Despite reasonable and prudent efforts, on rare occasions a pet
may experience side effects of the grooming process, including but not limited to: razor burn, exposure of the quick, any reactions to treatments and products, hair splinters, and sharp nails (after clipping). By signing this agreement, you (the client) agree to relieve Lapka Pet Resort, and its agents from any and all liabilities, and/or costs associated with any veterinary care, symptoms or discomfort of your pet related to or presenting after services rendered by Lapka Pet Resort. The pursuit of any veterinary, behavioral, or rehabilitation services, and the payment thereof, is the sole responsibility of the pet owner. Additionally, you agree to relieve Lapka Pet Resort and its agents from any and all liability associated with damages to person, pet, or property by or relating to services rendered or service equipment used by Lapka Pet Resort and its agents. VETERINARIAN LIABILITY AND CARE: Owner agrees to Lapka Pet Resort to obtain medical treatment for Owner’s dog(s) if he/she appears ill, injured, or exhibits any other behavior that would reasonably suggest that dog(s) may need medical treatment including anesthesia. Owner agrees to be fully responsible for the cost of any such medical treatment and for the cost of any transportation for the purposes of such treatment. Owner gives permission to Lapka Pet Resort to use Owner’s vet or nearest 24-hour vet hospital for required treatment.
